Many times companies or organizations realize a need to address challenging areas but do not realize the scope of the problem. Many factors, including lack of time or resources, limit management’s ability to assess and target problems.

     Using a trained and professional independent consultant can assist management with the goals and objectives that the company wants to accomplish. By developing a customized and detailed report can enable your company identify and implement an action plan.

     People Skills Training and Consulting can address and help resolve issues that in turn will enhance the company’s revenue.

What are some common reasons why companies conduct focus groups?

Morale problems

Pay/benefits

Communication problems

Work environment

Recruitment/retention issues

Customer service issues

Examine issues cited in employee surveys

Explore company or departmental problems

Assess, target and/or provide viable solutions

Preventative tool to deter potential problems or liabilities

Why use People Skills Training and Consulting as an independent consultant?

Trained to facilitate and keep groups focused by using counseling skills and corporate background

Highly skilled at directing individuals into a problem solving mode

Employees feel more comfortable citing problem areas and proposing solutions with a third party

Ability to recognize potential liabilities

Anonymous responses from all employees are recorded

All company information is strictly confidential

** (For additional credentials, please review biography)

How are focused group questions developed and how are focused groups formed?

Assist management to determine the goal and objective for conducting focus groups

Upper management and/or Human Resources are involved in question development

Select a appropriate sample size

Random selection

Determine appropriate group size and length of groups

What type of report does management receive?

Executive summary

Professional recommendations

Methodology

Summary of employee responses

Listing of all employee responses that are not edited

Results of this detailed report are reviewed with the management and/or Human Resources

How can this increase the bottom line?

Reduce employee turnover

Increase morale

Identify potential risks and liabilities

Identify necessary training

Improve customer satisfaction

Customer recovery

Improve quality

Increase company’s overall profitability by providing viable solutions

For more information please contact Lori Sloas with People Skills Training and Consulting (870) 435-2169 or email: lorisloas719@hotmail.com